Claims Management

Payer Services

Claims Management & Adjudication Services

At Synthesis HealthSoft, we deliver scalable, compliant, and end-to-end claims management services designed to support the complex requirements of modern healthcare payers. Our experienced teams manage adjudication, validation, rework, denials, underpayments, and other critical claims activities with a strong focus on accuracy, timely resolution, and regulatory compliance.

We process millions of healthcare claims and transactions each year, supported by deep expertise in Medicare, Medicaid, Commercial, and state- and county-specific U.S. healthcare requirements. Our operational controls and claims expertise help ensure accurate processing, appropriate payment outcomes, and consistent service delivery across specialties.

EDI 837 / ANSI X12
HCFA · UB · Dental · Vision
EOB · COB
Appeals & Grievance Support
M+
Transactions Processed Annually
100%
CMS & State Compliance
3x
Faster Than Manual Processing
End-to-End Claims Lifecycle Management

Full Spectrum Claims Operations

From intake to payment and post-payment audit — we support every stage of the claims lifecycle with precision and speed.

Claims Data Entry & Receipt CaptureManual, OCR, and EDI 837 intake across all claim types.
EDI / ANSI X12 ProcessingWith 999 & 276/277 acknowledgements for full transaction visibility.
Claims Pricing & Re-PricingAccurate fee schedule application with intelligent re-pricing engine.
Pre & Post AdjudicationHCFA, UB, Dental, and Vision claims handled end-to-end.
Capitation ProcessingAccurate capitation payment management for managed care plans.
In-Network & Out-of-Network ManagementSeamless handling across provider network categories.
Coordination of Benefits (COB)Accurate COB processing to prevent overpayments.
EOB Generation (Paper & 835)Automated EOB delivery in all required formats.
Credit Balance, Refunds & AdjustmentsComplete post-payment management and reconciliation.
Provider Grievances & Appeals ManagementTimely, compliant resolution of provider disputes and appeals.
Service Details

Deep Capabilities Across Every Layer

01

High-Performance, Scalable Processing

Our experienced teams manage millions of healthcare transactions annually, delivering accurate, timely, and consistent BPO services for enterprise-level payer operations.

  • High accuracy & rapid turnaround times
  • Secure and reliable data architecture
  • State & county-specific compliance expertise across the US
  • Customizable charge control mechanisms across specialties
02

Efficient Processes & Operational Governance

Well-defined processes, quality checkpoints, and operational governance help our teams deliver consistent, accurate, and timely services. Continuous monitoring and performance management support adherence to SLAs, quality standards, and client requirements.

  • Soft edits for real-time data validation
  • High-dollar claim review based on configurable thresholds
  • Authorization & benefits linkage to claims
  • MOOP tracking including family limits
  • Claims pricing, Provider & Member Benefits Support
03

Operational Visibility & Performance Reporting

Gain clear visibility into service performance through structured operational reporting and regular performance reviews. Our reporting approach provides timely insights into productivity, quality, turnaround times, SLA adherence, and key operational metrics to support informed business decisions.

  • Daily Reporting on No-Pay, Underpayment & Denial Trends
  • Priority-Based Claim Review & Resolution
  • Decision-ready analytics to improve financial outcomes
  • Real-time dashboards for operational visibility
A Delivery Model Designed Around Your Needs

Our Unique Value Proposition

Choose the delivery framework that best fits your organization’s size, complexity, and operational goals.

Model 01
Staffing Solution

Staffing-Only Model

Expert claims specialists embedded into your operations — managing adjudication, appeals, and reporting using your existing systems.

  • Certified claims & adjudication experts
  • Works within your existing platform
  • Rapid onboarding & scalable headcount
Model 0299%Accuracy
Operations Solution

Operations-Driven Model

Our team manages the agreed claims operations and ensures quality, productivity, and timely service delivery.

  • End-to-end claims processing
  • Dedicated claims and quality teams
  • SLA and TAT management
  • Denial, rework, and underpayment handling
  • Regular performance reporting
Recommended
Hybrid Solution

Hybrid Model

A flexible model that combines dedicated claims staff with managed operations support.

  • Dedicated claims processing team
  • Flexible staffing based on claim volumes
  • Claims processing and management support
  • Shared operational responsibilities
  • Quality and compliance monitoring

Why Synthesis HealthSoft?

The expertise and infrastructure that sets us apart in claims management

Proven Claims Processing & Adjudication Expertise
Deep Medicare & Commercial expertise
Scalable Operations aligned with changing business volumes
Strong compliance and audit capabilities
Faster processing with reduced operational cost
End-to-End Operational Support across the payer ecosystem

Transform Your Claims Operations with Confidence

Partner with Synthesis HealthSoft to achieve higher accuracy, faster payments, and complete compliance in your claims lifecycle.